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Customer Satisfaction And Loyalty

There are many benefits to employing our hosted questionnaire services, including ready-to-use customer surveys, and employee attitude questionnaires that are easy to implement. Providing your customers with a method for providing feedback online is far more cost-effective than employing a full-time customer service department to handle phone inquiries. As your customers complete the survey form you created with our Web-based survey software, the results are tabulated for you. You can access the responses to your survey questions in real time via a secure Web based interface. You can use SurveyShare to conduct customer satisfaction surveys and market research.

Measure Customer Satisfaction With A Free Customer Survey

Examples of Customer Satisfaction Survey Questions

The SurveyShare online survey tool is a cost-effective method of improving customer satisfaction. Just place a hyper-link on your website that leads to your online survey. The actual survey is hosted on our secure WWW servers. Your company can institute an online customer feedback program with your own corporate logo. When participants are finished responding to your survey, they can be redirected back to your web-site. SurveyShare does not use or share the contact information of your respondents, and we do not send you any unwanted spam. SurveyShare respects the privacy of your respondents.

Three Questions That Measure Customer Loyalty

1) Overall, how satisfied are you with Maxi-Thing 4200?
extremely satisfied
very satisfied
satisfied
unsatisfied
extremely unsatisfied
Other:

2) How likely are you to continue to purchase Maxi-Thing 4200?

3) How likely are you to recommend the Maxi-Thing 4200 to a member of your church of synagogue?
extremely likely
very likely
likely
unlikely
extremely unlikely
Other:

Two Questions That Measure Perceptions Of Integrity

4) The people at Maxi-Thing Incorporated treat me fairly every time.
True
False

5) You can count on Maxi-Thing Incorporated to reach a reasonable and acceptable resolution if there is a problem.
Strongly Disagree
Disagree
Agree
Strongly Agree

If your business wants to identify the expectations of your customers without the expense of a paper survey project, we encourage you to try our hosted survey software. You can begin to measure customer satisfaction with our online surveys today. If you sign up as a free member and create a test survey, you’ll see how your company can use SurveyShare to improve planning strategies and customer service procedures.

Measure Customer Loyalty With Free Survey Membership